Confidential Customer Survey

It was our pleasure to be of service to you. Our aim is not only to provide you with superior cleaning, but also to be the one unique service company that responds to all your individual needs. In our continuing effort to be responsive to your desires, we are asking for your objective opinions. The following questionnaire will help us maintain the type of service that you want and also aid in the improvement of our overall approach. Any comments or suggestions you can offer to improve our customer relations will also be greatly appreciated.

Please select the Loaction
Have you used our service before?	Yes No
How did you first hear of Fiber Clean?
Did you find the information in the mail to be:	Excellent Satisfactory Fair Comments:
Would you rate the quality of our FIBERTIZING® process as:	Excellent Satisfactory Fair
Did the technician record all carpet and upholstery "Fabric Conditions" ACCURATELY and perform a soil analysis for you?	Yes No Approximately how many tests?
Did the technician estimate costs and offer constructive advice for all other fabrics in your home?	Yes No Comments:
Did the technician explain Fiber Clean's Guaranteed Cost Maintenance Program?	Yes No Comments:
How would you rate the technician's appearance?	Excellent Satisfactory Fair Comments:
Was his conduct one that was courteous, pleasing and professional?	Yes No Comments:
MOST IMPORTANT: Was the technician's attitude one that said, "I ACTUALLY CARE!"?	Yes No Comments:
If one of your neighbors should ask, may we use your name as a reference?	Yes No

800-238-8818
info@fiberclean.com

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Confidential Customer Survey