All stain material can be removed and
we have the best spotters that money can buy, it is just a
matter of how much permanent discoloration has occurred to the
fabric. When our technician arrives he will test the areas
first and advise you what to expect. It is very important
that stains receive IMMEDIATE ATTENTION. The longer the
stay in a fabric the more likely a PERMANENT DYE CHANGE will
occur.
How long will it take to clean?
Our technician stays as long as it takes to
do the job to your complete satisfaction. It could be a
few hours. It depends on how soiled the areas are, how much
furniture there is to move, and how much spotting is
requires. the technician will give you a better idea once
he arrives to do your work.
Do you have a fabric protection?
We use a fabric protection that is included in our process at no
additional charge.
Do you move furniture?
We move all the furniture, we do all the pre vacuuming and of
course the spotting. It is basically your day to relax.
What about moving my breakables such as lamps, etc?
You may have some valuables that
you may feel more comfortable in moving. However, our
technicians are trained to move breakables and furniture very carefully.
Our technician can discuss that with you when we arrive.
How long does it take to dry?
The fabrics are usually dry in 4-6 hours. It is 80% dry
when we leave although you can walk on the carpet right away
as long as your shoes are clean. Please note that rain
and high humidity can extend drying times.
Where do you do the cleaning?
All the work is done on location, right in your home.
How long have you been in business?
Our company was established in 1973 and our management team
combines over a century of experience.
Do you use any toxic chemicals?
We do not use any toxic chemicals at all, our solutions have
been laboratory tested, and they are very safe. Our
technicians carry MSDS sheets and if you have any concerns
regarding potential allergic reactions we will make
accommodations for you.
When is the best time to schedule an appointment?
We are pleased to find a time that
is convenient with your schedule. We have morning,
mid-day, and afternoon appointments. We work every other
Saturday although they fill very quickly. Appointments
are available on a first come first served basis.
What is your guarantee?
We offer a 100% unconditional satisfaction guarantee on our
work. If we cannot clean an area to your satisfaction
you do not have to pay. If after we have done the work
and there are areas that you are concerned with, such as a
spot returning, we will return at no cost and re-clean the
item no questions asked. If after we leave, you should
have a spill on an item we cleaned, we will return up to 3
times within 90 days of our first visit at NO CHARGE to take
care of the item, this is our "Quality
Service Guarantee". Your technician
will provide you within written details. We want you to
be a customer for life, and we are committed to treating you
that way.
If you do not see an answer to your question please
Email
us.
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